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Policies

 

Shipping

Our production time is currently 1-2 weeks before shipping, for our standard, flat-rate shipping.  We ship USPS first class with tracking. During busy seasons (Christmas, Mother's Day, Father's Day), expect a full 2 week production time.

 If your order is being delivered within the US and you need your order faster than this, please select one of the options under our 'UPGRADE SHIPPING' tab:

 Priority orders will ship within 5-7 business days and will arrive in 2-3 business days.

 Express orders will ship within 1-2 business days and will arrive in 1-2 business days.

International orders: Upgrades are also available for orders shipping outside of the USA, though delivery times cannot be guaranteed due to customs. International shipping can take anywhere from 1 week to over a month to arrive, depending on your country’s customs regulations. Unfortunately, the USPS does not always offer tracking information or insurance on priority international orders.

Please beware of your country's VAT/customs fees when you order. Most countries outside of the US will have these fees, which you, as the buyer, are responsible for paying. 

Order Status

Your order will say "Awaiting Fulfillment" until it is shipped. This is normal. Our website doesn't give the option to change it to "In Production" or anything similar - it's straight from "Awaiting Fulfillment" to "Shipped." You will receive an order confirmation after placing your order, and a shipping confirmation after your order ships. Please check your spam/junk folders if you don't see these in your inbox.

*AOL users - for some reason, AOL filters our automated emails. If you'd like an order confirmation or shipping confirmation, please contact us through the Contact page or email and we will send you screenshots of these items. :) 

Return Policy

All sales on personalized/custom items are final. If an error is made on our end, we will correct it, of course. If an error is made on your end, or if you decide you don't like what you ordered, the item is yours to keep.  Chains are guaranteed for 30 days. After this time, they are available for sale in our a la carte section.

If you need to return a non-personalized, non-custom item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  Returns must be made within seven (7) days of receipt, according to our tracking information. 

If the item you are sending us gets lost in the mail, we are not responsible for replacing it. Please consider using signature delivery to ensure that it reaches us.

About Hand Stamped Jewelry

Hand stamped jewelry is just that; stamped by hand. We don't use fancy machines... we use steel-shanked stamps and a hammer. Do not expect your item to be perfectly aligned or to have that perfect machine-made look. It won't. And that's exactly what we love about it - every single piece is unique and full of character. 

 

Caring for Your Purchase

Sterling silver is very easy to care for. Wipe it with a jewelry polishing cloth, and store in a zip-top bag when you aren’t wearing it.  To remove tarnish and re-brush your jewelry (if it has a brushed finish), use fine steel wool.

Copper, bronze, and brass tarnish at a much faster rate than silver.  This just a natural reaction of oxygen with these raw metals.  A lot of our customers prefer the ‘old penny’ look of these oxidized metals.  Be sure to store your piece in a cool, dry place, and clean it using the above instructions if you prefer to keep it shiny.

 *We do not conduct business over the phone, and we do not allow local pick-ups. We are an online business, and all business will be conducted online. Thank you for respecting this.* 

 

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