-Our free standard shipping is USPS first class, and will ship in 5 business days. Delivery takes 3-5 days.
International orders: Upgrades are also available for orders shipping outside of the USA, though delivery times cannot be guaranteed due to customs. International shipping can take anywhere from 1 week to over 2 months to arrive, depending on your country’s customs regulations. Unfortunately, the USPS does not always offer tracking information or insurance on international orders.
Please be aware of your country's VAT/customs fees when you order. Most countries outside of the US will have these fees, which you, as the buyer, are responsible for paying. Your item will likely be held at your post office until this is paid. Refunds will not be issued if you choose to not pick up your item.
Your order will say "Awaiting Fulfillment" until it is shipped. This is normal. Our website doesn't give us the option to change it to "In Production" or anything similar - it's straight from "Awaiting Fulfillment" to "Shipped." You will receive an order confirmation after placing your order, and a shipping confirmation after your order ships. Please check your spam/junk folders if you don't see these in your inbox.
*AOL users - for some reason, AOL filters our automated emails. If you'd like an order confirmation or shipping confirmation, please contact us through the Contact page or email and we will send you screenshots of these items.
Placing Your Order
Please double check all personalization info before submitting your order. We will use the info provided to us, and we are not responsible if this information is given to us incorrectly or incompletely. Items will be made using the same font and letter case (uppercase or lowercase) as in the photos, even if you type it in a different case.
All sales on personalized/custom items are final. If an error is made on our end, we will correct it, of course. If an error is made on your end, or if you decide you don't like what you ordered, the item is yours to keep. Chains are guaranteed for 30 days. After this time, they are available for sale in our a la carte section.
If you need to return a non-personalized, non-custom item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Returns must be made within seven (7) days of receipt, according to our tracking information.
If the item you are sending us gets lost in the mail, we are not responsible for replacing it. Please consider using signature delivery to ensure that it reaches us.
Sales and Coupons
We cannot apply the sale price or a coupon code to an order you have already purchased, or an order that just missed the deadline. Orders must be placed during the sale and/or coupon code time period in order to receive the discounted price.
Caring for Your Purchase
Sterling silver is very easy to care for. Wipe it with a jewelry polishing cloth, and store in a zip-top bag when you aren’t wearing it. To remove tarnish and re-brush your jewelry (if it has a brushed finish), use fine steel wool.
Copper, bronze, and brass tarnish at a much faster rate than silver. This is just a natural reaction of oxygen with these raw metals. A lot of our customers prefer the ‘old penny’ look of these oxidized metals. Be sure to store your piece in a cool, dry place, and clean it using the above instructions if you prefer to keep it shiny.
Gold filled and rose gold filled can be wiped clean with a polishing pad or cloth as needed.
*We do not conduct business over the phone, and we do not allow local pick-ups. We are an online business, and all business will be conducted online. Thank you for respecting this.*